Delivery Policy

Standard UK Delivery is free with every physical Moon land order and is sent using Royal Mail 48. Delivery is normally expected within 2–3 working days from dispatch.

Where available, customers can upgrade to Next Working Day Delivery using Royal Mail Special Delivery Guaranteed by 1pm. This option is available for eligible UK orders placed before 12 noon UK time, Monday–Friday, subject to destination postcode, Royal Mail service availability, weekends and UK bank holidays. Orders placed after the cut-off move to the next eligible dispatch day.

International orders are sent using an appropriate Royal Mail International Business Tracked service. Available services, prices and estimated delivery times depend on the destination and are shown at checkout. Recipient email address and phone number are required for international physical delivery.

For gift orders, the customer can choose to have the physical order sent to themselves or directly to the recipient. Where offered, a customer sending directly to a recipient can choose As soon as possible or select a future dispatch date. A selected date is a dispatch date, not a guaranteed arrival date.

The lunar plot is allocated immediately after successful payment. A future scheduled physical order is held as Scheduled for Fulfilment and does not enter the normal fulfilment batch or have Royal Mail postage generated until its scheduled dispatch date.

Scheduling a physical dispatch does not schedule or change a Digital Gift Announcement. Physical dispatch and Digital Gift Announcement timing are managed independently.

When a physical order is dispatched, the purchaser receives a dispatch confirmation and Royal Mail tracking/reference information where the selected service provides it. Customers should contact Moon Estates through the Contact Us form if an order is delayed, lost, damaged or delivered incorrectly so the appropriate investigation or remedy can be arranged.