HOW TO ORDER ONLINE
When you have found something you want to purchase click on the ‘Add to Cart’ button. Once you have finished shopping, simply click on ‘Proceed to Checkout’. Here you can review the contents of your basket before you buy, and check your shipping option. You can then enter your billing and delivery details. If you are happy with your order click the “Place Order” button and you will be taken to our secure payment gateway.
If your order is placed before 3pm during a working day, it will be shipped the same day. Please allow up to 7 working days for your goods to be delivered. If you have still not received your order in this time please contact us by email at firstname.lastname@example.org or phone us on 0800 034 6102
If you have any other queries about ordering you can call our customer services team on 0800 034 6102
HOW TO CHANGE YOUR ORDER
If you haven’t yet received an e-mail from us to let you know that your order has been dispatched, then it may be possible to amend it. Please contact our customer services team straight away preferably via telephone at 0800 034 6102 so that we can get your order changed straight away. If you have any other questions about ordering from us, you should find the answers below but if not, please don’t be afraid to contact us. You can e-mail our customer services team at email@example.com or you can give us a call on 0800 034 6102.
We accept the following credit/debit cards.
Switch / Maestro
You can also choose to pay by Paypal
All transactions are processed in £GBP.
When you reach our final checkout screen and your order is submitted, we will immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised by your bank/card issuer, you will receive an e-mail within a few minutes confirming your order, and payment will be taken shortly afterwards.
If for any reason we have a query with your order, we will get in touch as soon as possible to explain the problem. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.
If for any reason your card is refused, please ensure you have entered all of your details exactly as they appear on your card. One small typing mistake may be the cause of your problem. You also need to make sure that your billing address (where your statements are sent) is correct as this will be used to validate your details. If however you are sure your details are correct but you are still having troubles, please contact our customer service team who will look straight into this for you.
Delivery Costs to the UK
- Standard Delivery – £3.95 Usually delivered within 2-3 working days after your order has been despatched
- Royal Mail Special Delivery (next working day) – £8.95 Delivered the next working day after your order has been despatched . Your parcel is trackable and will need signing for on arrival. Please note that this option is not available for Framed products
Orders placed before 3pm (Mon-Fri) are despatched from our warehouse the same day via Royal Mail, subject to stock availability and security checks. There are times when we are exceptionally busy, such as around Xmas, when this may not always be possible, but please be assured that we will always do our best.
No Quibbles Guarantee. Our returns policy is simple! Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you’ve had a change of heart (which is fair enough) you must return it to us unused and in its original, re-saleable condition within 21 days for a prompt replacement, exchange or refund. Please notify us within 7 seven days of receipt, that you wish to return the item(s).
- Faulty or defective Item: If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us.
- Change of Heart: Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you.
- Personalised Goods: We are unable to accept the return of personalised goods.
Under the Consumer Contracts Regulations, customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
How do I return an item?
Simply call us on 0800 034 6102, and one of our customer support team will guide you through the details required to return an item and will enable us to process your return quickly and efficiently. Please note, in all instances Moonlife Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Refunds, replacement and exchanges:
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by Moonlife Ltd. Please allow up to 30 days. Any refund will be made in the same form of payment that was used to make the initial purchase.
We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but Moonlife Ltd.
If you have bought something from us we will have your email address, phone number, address and credit card details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and special offers. You can opt-out of this at any time.
We NEVER exchange, sell or otherwise give away your email address to other companies.
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many ‘hits’ our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don’t track individual users pathways through the site. Our site also uses ‘cookies’.
Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your machine in any way as they are small textfiles with simple information in them. You can see them as small textfiles inside your ‘Temporary Internet Files’ folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don’t use it on a personal level to track individuals and their behaviour.
You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.
If you are worried about anything to do with our site, please phone us on 0800 034 6102 and we’ll be glad to talk through any issues with you.
1 Copyright & Trademarks, Conditions of Website Use
All website design, text, movies, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of Moonlife Ltd and its affiliates or their content and technology providers.
All Rights Reserved
Any use of materials on this Web site–including reproduction for purposes other than those noted above, modification, distribution, or re-publication–without the prior written permission of Moonlife Ltd is strictly prohibited.
Conditions of Website Use
Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Moonlife Ltd. and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site–including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Moonlife Ltd is strictly prohibited.
When you provide personally identifiable information to Moonlife Ltd, we may use it to provide you with ongoing information about Moonlife Ltd products and services. Moonlife Ltd will not rent, sell or lease this personally identifiable information to other companies or individuals. You have a right to access, rectify, modify and delete any data referring to you. In order to exercise this right please contact us immediately: firstname.lastname@example.org
Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by pressing the “confirm order” button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website. We will send to you an Order Confirmation email detailing the products you have ordered. This is not an acceptance from Moonlife Ltd. At the same time as your product is shipped from our warehouse we will send you a Despatch Confirmation email. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following reasons:
- The product(s) you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing, product or offer description error
- You not meeting the eligibility to order criteria as set out below
2 Refusal of Transaction
We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
TO THE FULLEST EXTENT PERMITTED AT LAW, MOONLIFE LTD IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, MOONESTATES.COM LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Moonlife Ltd, MoonEstates.com Ltd, nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Moonlife Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Moonlife Ltd, its affiliates, directors, employees or other representatives